Shipping policy

Thank you for shopping at Interstellar Collections. We aim to provide you with a seamless shopping experience, including prompt and reliable delivery of your orders. Please review our shipping policy below:

  1. Order Processing:

    • Orders are typically processed and shipped within 1-3 business days of receiving payment, excluding weekends and holidays.
    • Processing times may vary depending on product availability, order volume, and any customization requests.

  2. Shipping Methods:

    • We offer several shipping methods to meet your delivery needs, including standard shipping, expedited shipping, and express shipping.
    • Shipping options and delivery times may vary depending on your location and the shipping method selected at checkout.
    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's delivery status.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, size, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.
    • We may offer free shipping promotions for orders that meet certain criteria, such as minimum order value or specific products.

  4. International Shipping:

    • We ship to select international destinations. International shipping rates and delivery times vary depending on the destination country and shipping method selected.
    • Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the order total or shipping charges.

  5. Delivery Times:

    • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout based on the shipping method chosen.
    • While we strive to meet estimated delivery times, we cannot guarantee delivery by a specific date, as delivery times may be affected by factors beyond our control, such as weather, customs delays, or carrier issues.

  6. Shipping Address:

    • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
    • If you need to update or correct your shipping address after placing an order, please contact us as soon as possible to make the necessary changes.

  7. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's delivery status.
    • If you have any questions or concerns about the status of your order, please contact us, and our customer service team will be happy to assist you.

  8. Lost or Damaged Packages:

    • In the rare event that your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.

  9. Contact Us:

    • If you have any questions or concerns regarding our shipping policy, please contact us at Info@interstellarcollections.com

By placing an order with us, you agree to abide by our shipping policy. Thank you for choosing InterstellarCollections for your shopping needs.